Process List Test
- John Leroux
- Components
- 04 Apr, 2022
This is a process list component, which adds a visual component to a linear process
Subheading for Process List Test
Complaint
Goal: Know what is wrong.
Action: Observe and document the outward signs of inefficiency or error (e.g., errors, complaints, delays).
Assessment
Goal: Know how bad the problem is.
Action: Research to measure the scale and scope of the problem.
Diagnosis
Goal: Know why the problem is occurring.
Action: Perform Root Cause Analysis to determine the fundamental cause.
Treatment Plan
Goal: Determine the best solution.
Action: Brainstorm multiple potential solutions, and select the best one.
Treatment
Goal: Do the work and observe the process in real-time.
Action: Implement the solution on a small scale (e.g., pilot with one admin staff for a week).
Efficacy
Goal: Determine if the change was an improvement.
Action: Review the post-treatment data against the baseline metrics established in Step 1.
Integrate
Goal: Lock in the gains and prevent backsliding.
Action: If successful, integrate the new improvement into processes and training. If unsuccessful, return to the Treatment Plan with greater data and understanding.
Iterate
Goal: Ensure the change is continuous.
Action: Repeat for the next problem. If you learned of any other issues or opportunities along this project, make a note of them for future projects.
